As soon an order is submitted and paid, your order status will show as "Processing". We pride ourselves in having an efficient and fast turnaround time so that our customers receive their merchandise earliest as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is being processed and prepared for shipment. Because of this, we are unable to make any changes to your order once it has passed the “processing” status.
An order can only be cancelled during "Processing" stage. We charge 10% of the total payment amount to cancel your order.
If you would like to remove items from your order, the cost of the items removed can only be reimbursed in the form of STORE CREDIT. If you wish to receive a refund instead, we would need to void and cancel the order in which a 10% cancellation fee will apply.
Free standard shipping (within the continental US) on orders over $25.00, before tax and shipping charges. International shipping cost will vary depending on total weight, shipping country and delivery service.
Our business hours are Monday through Friday, 7am-4pm Pacific Standard Time, excluding holidays. Any orders submitted on Friday, Saturday and Sunday will be processed on the following business day. Please allow up to 2 full business days for your order to be processed, picked, packed, and shipped. Please allow 5-7 business days for standard ground shipping delivery.
SHIPPING ESTIMATES Shipping estimates depend on the country you ship to, which shipping option you choose during checkout, and can always vary due to customs, postal service, or time of the year. See below for our domestic and international shipping estimates. DOMESTIC SHIPPING (United States): - USPS Standard Mail: 4-7 business days - USPS First Class/Priority Mail: 1-3 business days - UPS Ground: 3-7 business days INTERNATIONAL SHIPPING:
Standard Tracking: - Europe, 2-5 weeks - Mexico, 2-4 weeks - Singapore & Malaysia, 2-5 weeks - Japan, Canada, and Australia 1-4 weeks
- All international countries: 7-21 business days
- All international countries: 6-12 business days
*If you still have questions and/or we are missing your country, please email us at firstname.lastname@example.org and we are happy to give you an estimate!
We do NOT ship to the following countries:
American Samoa Angola Antarctica Ascension Island (British) Bonaire, Sint Eustatius and Saba Botswana Bouvet Island British Indian Ocean Territory Burundi Cameroon Canary Islands Central African Republic Chad Christmas Island Cocos (Keeling) Islands Comoros Congo Cuba Curacao Democratic Republic of Congo Djibouti Eritrea Ethiopia French Southern Territories Gabon Gambia Guam Guernsey Guinea Guinea-Bissau Heard and Mc Donald Islands Iran (Islamic Republic of) Iraq Isle of Man
Italy Jersey Kiribati Kosovo, Republic of Lao People's Democratic Republic Lesotho Liberia Libyan Arab Jamahiriya Madagascar Malawi Mali Marshall Islands Mauritania Mayotte Micronesia, Federated States of Monaco Montenegro Namibia Niger Niue Norfolk Island North Korea Palau Palestinian Territory, Occupied
Peru Rwanda Samoa Sao Tome and Principe Seychelles Sierra Leone
Slovenia Somalia South Georgia & South Sandwich Islands South Sudan St. Barthelemy St. Helena St. Martin (French part) St. Pierre and Miquelon Sudan Svalbard and Jan Mayen Islands Swaziland Togo Tokelau Tristan da Cunha Uganda Vatican City State (Holy See) Western Sahara Zambia
Return, Refund, and Exchange Policy
Unfortunately we do not accept returns/exchanges and all sales are final.
For products NOT purchased through www.rudecosmetics.com, please contact the original place of purchase for a return or exchange.
Terms and Conditions of Sale
All purchases of products through this website are expressly subject to our standard Terms and Conditions of Sale.
We reserve the right to change our policies and promotional terms at any time, and without prior notice.