FAQs

Do I have to pay tax?

Only orders shipped to California addresses will be charged applicable sales tax.


How do I get in touch with your customer service team?

For all inquiries, please email info@rudecosmetics.com. You can also leave a message by clicking our chat widget at the bottom right corner, and entering your email address and issue. Live chat assistance is available Monday through Friday from 7am - 4pm PST!  We are closed on most United States holidays.

We aim to respond to all emails within 72 hours (excluding weekends and holidays).


How often are products restocked?

Restock periods will vary depending on the product, please feel free to contact us on specific restock dates.


Do you accept returns/exchanges?

Unfortunately we do not accept returns/exchanges and all sales are final.

For products NOT purchased through www.rudecosmetics.com, please contact the original place of purchase for a return or exchange.

If a wrong item was sent due to our mistake, we will issue store credit for the cost of the item if the item is part of a multi-item order.

We are not responsible for any items damaged during shipping transit and we will not accept damaged items for return.  Claim can be filed with the carrier.


I am an International customer. Do I have to pay for customs and taxes?

Items shipped outside of the United States may be subject to customs duties, taxes, and/or charges which are not included in the order total of your order and the buyer is responsible for such expenses.

Please check with your country's customs office for more information on charges.


Why have I not received an order confirmation?

If you have not received your order confirmation email after 24 hours, please contact our customer service team at info@rudecosmetics.com. Our customer service team will ask you to verify your email address, in case it was entered incorrectly at the time of check out.


What payment methods do you accept?

We accept most major credit/debit cards and PayPal. eBanx is available for customers in Brazil as well.

For orders outside of the U.S., we recommend using PayPal, especially if the card issuing bank is not US-based.


How do I apply my coupon code?

Discount codes can be applied to your order at your Shopping Cart page. At the bottom of the page, under the section "WHAT WOULD YOU LIKE TO DO NEXT?", click "Use Coupon Code", enter your coupon code into the field, then hit "Apply Coupon". Once you hit 'Apply' your discount will be deducted from your cart total and you can continue to check out.

Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers. 


I'm placing an order as a gift, how do I make sure no prices are shown in the order?

Not an issue, we never include invoices unless requested otherwise, therefore no prices are ever shown in any packages we send out. 


How long does my order take to process and ship?

All orders are processed and shipped from Los Angeles, California, USA and may take 1-3 days to process before shipment. During peak seasons, it may take one or two more days on top of the regular processing time.  Most orders are shipped the following business day when payment is confirmed after the cutoff time 10:00PM.  We do not ship on Saturday, Sunday or U.S. holidays.  Under certain circumstances, we may require additional information to confirm payment before processing an order.  


What shipping methods are offered and how long is the delivery time?

We offer USPS Standard Mail, USPS Priority Mail, and UPS Ground for domestic shipments. All domestic shipments are shipped with Delivery Confirmation and tracking number will be sent via email once order has been shipped. 

- USPS Standard Mail: 5-7 business days

- USPS Priority Mail: 2-3 business days

- UPS Ground: 1-7 business days depending on State

 

We ship worldwide by using USPS Standard International (available for up to total 4 pounds of shipping weight), USPS Priority (Expedited Tracking), or USPS Express Mail International (EMS).  USPS Priority and Express automatically includes tracking.  For some countries, there are Standard Mail with or without tracking options while others only offer one choice.  Any postage confirmation number that starts with "UM", or only contains numbers, DOES NOT offer tracking service.  Standard-Tracking shipping options are available for some countries and it offers tracking for additional cost.    The "LX" label is trackable on the USPS website.  For all international orders, we do not guarantee and will not be responsible for it's delivery.  The buyer assumes all responsibility once an order is mailed. 


Can I make changes to or cancel my order?

As soon an order is submitted and paid, your order status will show as "Processing".  We pride ourselves in having an efficient and fast turnaround time so that our customers receive their merchandise earliest as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is being processed and prepared for shipment. Because of this, we are unable to make any changes to your order once it has passed the “processing” status. 


If you would like to remove items from your order, the cost of the items removed can only be reimbursed in the form of STORE CREDIT. If you wish to receive a refund instead, we would need to void and cancel the order in which a 10% cancellation fee will apply.

An order can only be cancelled during "Processing" stage.  We charge 10% of the total payment amount or $10, whichever is greater to cancel your order. 

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